The great thing about being the boss is that I have absolute authority over quality, in both customer care and the end product.
From the first memorial bead I ever made, each commission is my most important, ever. As I’ve progressed in making memorial art glass with cremated remains and hair, my skills have evolved, and the end results are constantly improving. I strive for excellence with each and every piece I make. When I don’t hit that goal, I keep at it until I do.
Recently, a client asked me to make a heart-shaped comfort stone with her mother’s ashes, in medium intense blue, with Atlantis frit swirls on top.
As usual, once the memorial glass was fully annealed, I took a picture of it and shared it with my sweet client, who said it was pretty (I think she was trying to not hurt my feelings), and wanted to get together so she could pick it up, once she got back into town.
Right here, I’m going to share with you that when I pulled the glass out of the kiln, I knew I was going to make her another one. Occasionally, a client will be happy with a piece I’m not happy with…but if *I’m* not happy with a piece, I *always* take the time to remake it, because I want to feel 110% proud of every commission I deliver. On my end, it’s simply time and glass, but for my client, what I’m creating is much more than that. It’s a tangible heirloom honoring their loved one. I want my clients to feel really good about the memorial glass they purchase from me. (All pieces that I make are returned to each client.)
I looked at the piece and thought about how I could incorporate the frit without it getting lost against the background, and other ways in which I could improve on it, and then I sat down and made a new piece for my client, incorporating all of my ideas.
It turned out great.
I met with my client and presented her with both pieces. She LOVED the second piece I made for her (she even said it was beautiful!), and is going to put the first in the memory garden she’s created in honor of her mother.